Shipping policy

Shipping Policy – Rugged Co.

At Rugged Co., we aim to get your order to you quickly, safely, and reliably. Please see our shipping details below.

Order Processing

Orders are typically dispatched within 1–3 business days from our warehouse.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Options

We ship all Australian orders using trusted carriers such as Australia Post and other reliable courier partners.

Shipping Rates

Flat rate shipping: $11 for Australian orders under $170
Free shipping: Orders over $170

International orders will be charged current shipping rates calculated at checkout. Bulky items may incur additional shipping charges which will also be calculated at checkout.

Delivery Times

Australia

Metro Areas: Standard 2–5 business days | Express 1–3 business days
Western Australia & Northern Territory: Standard 3–7 business days | Express 2–3 business days

International

Express: Approximately 5 business days
Standard: Approximately 7–10 business days

Delivery timeframes are estimates and may vary depending on location and courier delays.

Tracking & Delivery

Once your order has been shipped, you will receive an email with tracking information so you can follow your delivery.

Deliveries are made during business hours, Monday to Friday.

Returns & Refunds

For information about returns, exchanges, or refunds, please refer to our Return & Refund Policy.

Possible Delays

During major sale periods such as Easter, Father’s Day, Black Friday, or holiday promotions, dispatch times may extend by an additional 3–5 business days due to higher order volumes.

We appreciate your patience while our team works hard to get your order out as quickly as possible.